Stakeholder Communication | Sustainability | Taiwan Blood Services Foundation ESG

Sustainability

Sustainability
Zero Hunger
  • About us
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  • Message from the President
  • International Integration
  • Stakeholder Communication

    • Stakeholder communication

    Stakeholders are identified based on the "List of Stakeholder Needs and Expectations" that is compiled the departments of  Headquarters and each unit Blood Centers every year.

    Stakeholders Importance Concerned Issues Communication channel/frequency
    Ministry of Health and Welfare
    • Comply with government regulations, and accept government assessments and interviews.
    • Ensure quality and protect the health of Taiwanese people.
    • Meet the demands of patients for medical blood products and national blood preparations.
    • Comply with the relevant laws and regulations of information security to protect the safety of blood donors.
    • Compliance
    • Regularly accept inspections by the Food and Drug Administration
    • Provide safe blood and national blood preparations to patients
    • The deferred donor list is updated from time to time as notified by the Centers for Disease Control.
    • Sufficient supply of blood for medical demand
    • Protect personal information on blood donation
    • Payment points for various types of blood products defined by the National Health Insurance Administration
    • Make contact with official documents, meetings, telephone calls, e-mails from time to time
    • Attend "National Blood for National Use Advisory Committee" per year
    • Audits received every three years: Audits to blood establishments, and audits to source plasma preparation PIC/S GMP.
    • GDP of national plasma derived products audited every 5 years
    • Daily blood product inventory
    • Provide project reports and accept supervision as needed
    National Taxation Bureau As a non-profit  organization, we are required to comply with the relevant tax laws of the government and to declare various incomes and pay the profit-seeking enterprise income tax in accordance with the law. File and pay tax truthfully and on time
    • Make contact with official documents, meetings, telephone calls, e-mails from time to time
    • Periodic account audit
    Ministry of Labor Department of Labor
    Other competent authorities    		 In compliance with relevant laws, policies, and regulations.
    • Processed in accordance with the Labor Standards Act
    • Safe, healthy and friendly workplace
    • Education and training
    • Make contact with official documents, meetings, telephone calls, e-mails from time to time
    • Unscheduled labor inspections and security inspections
    Stakeholders Importance Concerned Issues Communication channel/frequency
    Hospital blood bank
    • To bridge the gap between the Blood Center and physicians, TBSF accepts prescription orders from blood centers so that it can be supplied to the blood bank.
    • The blood bank maintains the storage of blood products in the best condition and provides physicians with information on the most suitable blood for patients for treatment.
    • Provide sufficient and safe blood products
    • Immediate blood delivery
    • Emergency services
    • Maintain good blood quality and control the distribution and recall of blood products
    • Stable blood donation information system
    • Blood consultation service
    • Education and training for blood bank personnel
    • Provide the latest knowledge in blood transfusion medicine
    • Blood supply symposium is held every year
    • Unscheduled hospital visits
    • Unscheduled feedback on use of blood
    • Make contact with telephone calls and e-mails from time to time
    • Establish a crisis response team as needed
    • Blood supply service satisfaction survey once every two years
    Blood transfusion patients
    Attending physician    		 Use the most suitable and safe blood for the patient to achieve effective blood transfusion, save the patient’s health and life, and minimize adverse reactions after blood transfusion.
    • Safe blood
    • Sufficient blood supply
    • Blood products that meet the demands
    • Blood consultation service
    • Provide the latest knowledge in blood transfusion medicine
    • Reporting and investigation of adverse reactions to blood transfusion
    • Feedback on use of blood
    • Make contact with telephone calls from time to time
    • Lectures on blood transfusion in hospitals
    Stakeholders Importance Concerned Issues Communication channel/frequency
    General public
    • Establish the public's correct blood donation concept and trust in the blood center.
    • Convey the importance of blood donation to the public and voluntarily participate in blood drives.
    • Recruit new blood sources from time to time to maintain the sustainable development of the blood donation.
    • Voluntary donation of blood is an act of charity to share life
    • Root the concept of blood donation through education
    • The blood donation organization is open, transparent, and credible.
    • Official website, LINE official account, FB communities of each center, "Blood Magazine", promotional videos, marketing materials, etc.
    • Various mass media
    • Press releases, press conferences
    • Campus advocacy
    • Annual report
    Blood donor
    • Blood donation is an act to benefit others and oneself. Donation of blood is a way of giving back to society and help patients.
    • We provide a safe and comfortable environment for volunteers to donate blood and take care of their health.
    • Encourage continuous and regular blood donation to stabilize the blood inventory.
    • Convenience of donating blood
    • Safety of blood donor
    • Acceptable blood donation waiting time and operating procedures
    • Quality and safe blood donation environment
    • Professional needle skills of staff
    • Improvement of blood donor satisfaction
    • Sense of accomplishment and honor from blood donation
    • Receive test reports immediately after blood donation to see if the goal of saving lives can be achieved
    • Secure information system for the protection of personal information of blood donors
    • Free-toll Blood Donor Service Hotline
    • Official e-mail
    • Satisfaction survey on blood donation once a year
    • Check blood donation information or notify donors of blood donation/inquire about test results and frequency of blood donation on the official website, LINE official account, and Facebook page of each center.
    • Regular on-the-job training, information security education, and skills training and assessment for blood collection personnel
    • Conduct blood donor quality performance follow-up once every two years
    • Regular publication of magazines and annual reports
    • Annual blood donation commendation conference
    Blood donation group A group that organizes blood drives, encourage the public to donate blood, expand the blood source, and sponsor resources to support blood donation causes
    • Assist clubs and companies in organizing blood drives, provide methods and suggestions, and establish sustainable cooperative relations.
    • Provide the organizer with the required resources and emphasize the significance of voluntary blood donation
    • Promote CSR and enhance the image of giving back to the society
    • Smooth on-site procedures for blood drive
    • Provide professional advice on promoting blood drives
    • Clubs and businesses sponsor appropriate blood donation souvenirs to attract the public to donate blood
    • Develop community-based blood donation model
    • Symposium for blood donation groups
    • Annual blood donation commendation conference
    • Visit club leaders for face-to-face communication
    • Visits and telephone calls to persons responsible
    • In addition to the announcement of the time and place of the blood donation drive on the official website and Facebook fan group, and the notification of blood donors through e-mail, text message, LINE and other messages, banners and publicity vehicles are also used.
    Stakeholders Importance Concerned Issues Communication channel/frequency
    Suppliers Provide blood bags, instruments, consumables, and reagents suitable for TBSF and blood centers to facilitate blood donation.
    • Compliance with a fair and just procurement process
    • Supplier management and establishment of supply chain partnerships
    • Safety stock for critical materials and response to natural disasters, accidents, work stoppages, and material and chain breakage.
    • Regular maintenance of instruments
    • Responsibility to protect personal information of outsourcing vendors
    • Regular procurement meeting
    • Official letters, telephone calls, e-mails
    • On-site visits and product briefing meetings
    • Audit of supplier performance
    • Establish instrument maintenance contract
    Plasma fractionation plant In line with the government's "Health Policy for National Blood for National Use", "Blood Preparation Development Program" and "Ordinance for Blood Preparations", blood resources are fully utilized for outsourcing "national blood preparations" to supply domestic medical use.
    • The manufacturer of blood products shall comply with the PIC/S GMP requirements.
    • The preparation of plasma raw materials and the storage and transportation of "national blood preparations" shall comply with the GDP and GMP standards.
    • Stabilization of the supply of plasma raw materials, establishment of a 6-month safety stock of "national blood preparations" for immunoglobulin, with two batches maintained.
    • Actively promote the use of "national blood preparations" and adopt measures to promote the use of "national blood preparations".
    • Communication channels such as e-mails and telephone calls
    • The "National Blood for National Use Advisory Committee" is convened to discuss issues as needed.
    • According to the "National Blood Preparation OEM Quality Agreement", the plasma fractionation plant regularly audits the blood center every two to three years.
    • In accordance with the "Pharmaceutical Good Manufacturing Practice Regulations" and the "Regulations of Medicament Manufacturer Inspection", the central competent authority regularly conducts regular inspections of plasma raw material manufacturing operations every two to four years.
    Verification Agency
    (TAF,SGS)    		 The quality of the operations is verified by a third party.
    • Laboratory operations comply with ISO15189 certification to establish the credibility of test reports.
    • Comply with ISO9001 certification requirements, conduct regular audits and propose improvement and corrective measures
    • Introduce the ISO 27001 certification to enhance the effectiveness of information and cybersecurity management
    • Certification-related courses
    • Regular employee education and training
    • Regular management review meetings
    • Audits by Taiwan Accreditation Foundation (TAF) and SGS every three years
    Stakeholders Importance Concerned Issues Communication channel/frequency
    Club Enterprise endorser Change the public's impression of blood donation organization and provide more technological services through partnering up with enterprises or start-ups. Join forces with celebrities to create endorsement value and attract public attention.
    • Mutual benefit achievement
    • Donation of blood donation vehicles, blood delivery vehicles, etc.
    • Endorsers for blood donation appealing to fans and the general public to support the blood donation campaign and expand its influence.
    • Promote blood donation on emerging online platforms such as LINE and Facebook
    • Visit
    • Meeting
    • Project promotion
    • Facebook fan group
    • LINE feeds
    Stakeholders Importance Concerned Issues Communication channel/frequency
    Media The media acts as a bridge between the blood center and the general public. Real-time information is passed on so that everyone understands the current status of blood donation, the venues of blood drives, and the touching stories of blood donors and users.
    • Maintain good relationship with the media
    • Strengthen public opinion and crisis management and response
    • Make good use of story marketing
    • Provide latest knowledge in blood medicine
    • Release of information on safety inventory of blood products
    • Raise the public's awareness towards blood donation
    • Unscheduled press conferences, press releases, interviews
    • Official website of TBSF
    • Conveyed through the media channel of the organizer of the blood drive
    • Maintain two-way communication with the media and ask them to help promote the concept of blood donation to save lives, so that there is no worry of blood shortages in hospitals
    Stakeholders Importance Concerned Issues Communication channel/frequency
    Board of Directors The Board is responsible for supervising TBSF, reviewing its internal management system, measuring operational performance, and providing advice in a timely manner.
    To ensure that TBSF's operations are in compliance with relevant laws and regulations. Achieve operational results and efficiency and reduce risks.
    • Operation execution in accordance with rules and regulations
    • Stable development and sustainable operation of the blood donation
    • Annual supervisor consensus camp
    • Three Board meetings a year
    • Three regular expanded management meetings a yearBlood Centers
    Stakeholders Importance Concerned Issues Communication channel/frequency
    Blood Centers
    • Joint procurement of common materials among blood centers can reduce costs.
    • Deployment of blood can be used to support emergency medical demands in a timely manner.
    • Joint procurement of critical materials
    • Benchmarking promotes growth
    • Mutual support for blood products to achieve a balanced donation
    • E-mails, official documents, telephone calls, e-mails from time to time
    • One-two joint procurement meetings each month
    • One blood donation coordination committee every year
    • Unscheduled blood transfer meeting between centers.
    Stakeholders Importance Concerned Issues Communication channel/frequency
    Employees Employees are our important partners. Only by nurturing outstanding professionals and providing a perfect working environment can we ensure the quality of blood and enable our sustainable operations.
    • Compliance with labor and occupational safety laws and regulations
    • Good labor-management relations
    • Salary and benefits are better than stipulated in the Labor Standards Act
    • Encourage employees to learn and grow
    • Maintain a good working environment
    • Emphasis on labor safety and health
    • Talent recruitment, reward and promotion systems are open and transparent.
    • One management meeting each month
    • Unscheduled internal communication meetings
    • One labor-management meeting every quarter
    • Professional skills training and knowledge sharing once a month
    • Complaint hotline and mailbox
    • Annual fire and labor safety drills
    • Unscheduled consultations with occupational specialists
    • Unscheduled labor safety and health meetings
    • Unscheduled negotiation between labor and management of enterprise union

    Material issue identification and management

    To ensure that the disclosed information on sustainability issues meets the expectations of important stakeholders, we follows the GRI Standards to disclose topics and issues specific to blood transfusion services. we follows the principles of stakeholder interest, sustainability context, materiality, and completeness, and convenes a "Supervisor Consensus Camp" to identify and manage material issues.

    Material Issues GRI Topics/*Self-established Topics Significance to TBSF Management Approach
    1 Anti-corruption All employees of TBSF strictly abide by the regulations and implement ethical corporate management to ensure the undisrupted service quality of the medical blood supply. With the support of the blood donors, TBSF is able to sustain its operations. Establish the "Ethical Corporate Management Regulations", "Employee Code of Conduct", "Employee Evaluation Rules", and "Internal Control and Audit System"
    2 Regarding medical care, 
    Socioeconomics and 
    Information security
    Related laws and regulations    		 TBSF strictly abides by the domestic laws and regulations on medical care, labor standards, and information security, and regularly tracks updated laws and regulations. These are the basic requirements for TBSF to operate its blood donation.
    • Monitor laws and regulations by organizational function and follow regulatory trends
    • Arrange employees to participate in mandatory courses every year
    • Employee complaint and sexual harassment prevention mailbox in place
    3 *Medical quality management Our goal is to provide comprehensive blood quality assurance, ensure the safety of blood use, and support the clinical demand of blood, which is the value of our existence.
    • Precision medicine milestone:red blood cell Mia+6 antigen labeling, blood subgroup labeling, and rare blood group filing
    • Application for ISO9001, ISO15189 and ISO27001 certification
    • Reporting and investigation of adverse reactions to blood transfusion
    • Management review committee every six months, hospital blood supply symposiums every year, blood donor satisfaction surveys, and regular TFDA audits are conducted to understand the service needs of hospital blood banks and donors.
    4 *Relationships between TBSF and blood donors/ Privacy TBSF attaches great importance to blood donor services and is committed to protecting the privacy of blood donors, as well as the communication and complaint mechanism in order to win the long-term trust of blood donors. This is the core value of TBSF.
    • Procedures for handling the comments of blood donors and operating guidelines established for the feedback of blood use in the hospital
    • Research Ethics Review Committee Implement the reporting system for adverse reactions to blood transfusion, and add the review of blood products for National Health Insurance
    • Enhance information security protection and establish an Information Cybersecurity and Personal Information Protection Management Committee
    • Implement the reporting system for adverse reactions to blood transfusion, and new blood products application for National Health Insurance review.
    5 *Innovative technology
    *International exchange    		 TBSF strives to pursue innovative and technological features in blood donation service, builds excellent blood center, and actively connects with the world to improve its efficiency and technology for sustainable operation.
    • Introduction and evaluation of automated equipment for whole blood components preparation.
    • Fulfill the environmental protection requirements of blood donation vehicles and blood donation stations/rooms
    • Continue to promote the ISBT (International Society for Blood Transfusion) Code 128 blood product labeling system
    • Senior supervisors participate in the consensus camp every year to build cohesion, and formulate development strategies, with management progress tracked on a monthly basis.
    6 Risk management
    *Infectious disease prevention
    • TBSF implements the health promotion of blood donors and employees. During the pandemic, we redoubled our efforts in raising blood donations to ensure uninterrupted supply of blood products, hoping to become the medical team’s best support.
    • In response to the worries about age gaps caused by the aging population and low birth rate, we will develop new blood sources to overcome the crisis of blood shortage in the future, enabling the blood donation to flourish and protect life in a sustainable manner.
    • Plan personalized milestone souvenirs to reward regular blood donors
    • Maintain the physical and mental health of employees and build a happy enterprise - apply for the "Healthy Workplace Certification" and provide subsidies for employees' pneumococcal vaccine and blood tests.
    • Recruit deferred donors to return to give blood
    • Promote patient blood management, and compiled and publish a practical handbook on blood transfusion
    • TBSF and each center have established emergency response guidelines and an emergency response team.
    • To ensure uninterrupted medical services and maintain the safety of employees, blood donors, and patients, we have established a rigorous risk management system and conduct regular drills on infectious disease prevention, fire, and natural disasters.

    n addition to indicating the importance to TBSF and serve as the management policy, material issues must also correspond to material topics.

    GRI Topics
    *Self-established Topics    		 Stakeholders and material issues along the value chain
    Government agencies Medical institutions Blood donors/groups Suppliers Business partners Media Board of Directors Blood Centers Employees
    Anti-corruption
    Regarding medical care, Socioeconomic and Information Security-related Laws and Regulations
    *Medical quality management
    *Relationships between TBSF and blood donors
    Privacy
    *Innovative technology
    *International exchange
    Risk management
    *Infectious disease prevention
    Directly related to the value chain
    Indirectly related to the value chain