Stakeholder Communication | Sustainability | Taiwan Blood Services Foundation ESG

About us

ESG Plans and Goals

Message from TBSF President

Stakeholder Communication

Stakeholder communication

Stakeholders are identified based on the "List of Stakeholder Needs and Expectations" that is compiled the departments of Headquarters and each unit Blood Centers every year.

Stakeholders	Importance	Issues of Concern	Communication Channels/Frequency	Corresponding Chapters
Ministry of Health and Welfare	Comply with regulations of the competent government authorities, accept government supervision, evaluation, and visits Ensure the appropriateness and effectiveness of the quality system, enhance the quality of blood products, and maintain public health Comply with relevant regulations on information security to protect the personal data of blood donors	Comply with regulations Regularly receive inspections from the Food and Drug Administration Provide safe blood products and national blood products Update the controlled list of blood donors as notified by the Disease Control Department Supply sufficient medical blood Protect personal data of blood donors and recipients Health Insurance Administration sets payment points for blood products	Contact irregularly via official documents, meetings, telephone, E-mail At least one National Blood Use Advisory Council meeting per year Undergo the following inspections every 3 years: blood donation organization inspection, PIC/S GMP inspection of plasma raw material preparation Undergo GDP inspection of national blood products every 5 years Provide daily blood product inventory status Provide project reports as needed, accept supervision Attend a department meeting once a month	1. Integrity Management
National Taxation Bureau	As a non-profit civil welfare organization, we need to comply with relevant government tax laws and legally declare and pay income tax	Accurately and timely report and pay taxes	Contact irregularly via official documents, meetings, telephone, E-mail Regular financial audits	1. Integrity Management
Ministry of Labor Labor Bureau	Comply with relevant decrees and policies of the Ministry of Labor	Employee working hours processed according to the Labor Standards Act Provide a safe and friendly work environment Provide necessary occupational safety training	Contact irregularly via official documents, meetings, telephone, E-mail Irregular labor inspections	1. Integrity Management

Stakeholders	Importance	Issues of Concern	Communication Channels/Frequency	Corresponding Chapters
Hospital Blood Bank	Acts as a bridge between the blood donation center and physicians, receives blood product prescriptions to order blood from the blood donation center for supply to the blood bank Maintains blood products in optimal storage conditions, provides information on the most suitable blood for patients to physicians for treatment	Provide appropriate, safe, and sufficient blood products Immediate blood delivery Services for emergency needs Maintain good blood quality, control dispatch and recall of blood products Stable blood donation and supply information system Provide blood consultation services Blood bank staff training Provide updates in transfusion medicine Reduce adverse transfusion reactions in patients	Annual blood supply seminar Irregular visits to hospitals Irregular feedback on blood use Irregular contact via phone, E-mail Set up a crisis response team as needed Biennial blood service satisfaction survey On-the-job training Blood safety monitoring system	1. Integrity Management
Transfusion Patients Medical Team	Use the most suitable and safe blood to achieve effective transfusions, save patients' health and lives, reduce adverse transfusion reactions	Safe blood Sufficient blood supply Blood products that meet requirements Provide blood consultation services Provide updates in transfusion medicine Reporting and investigation of adverse transfusion reactions	Quarterly feedback on blood use Irregular phone contact Provide transfusion lectures at hospitals as needed	1. Integrity Management

Stakeholders	Importance	Issues of Concern	Communication Channels/Frequency	Corresponding Chapters
General Public	Establish correct blood donation concepts among the public and trust in the blood donation centers Communicate the importance of blood donation and encourage voluntary participation in non-remunerated blood donation activities Constantly recruit new blood donors to sustain the blood donation initiative	Voluntary, non-remunerated blood donation as a noble act of sharing life Root the concept of blood donation through education Transparency and credibility of blood donation organizations Safety of the blood supply	Official website, LINE official account, Facebook groups at various centers, "Hot Blood Magazine", promotional videos, publicity materials, etc. Various mass media Press releases, press conferences Irregular campus advocacy Annual report issued every year Picture books – "Blood Lessons for Grown-Ups and Kids"	2. Social Sustainability
Blood Donors	Blood donation benefits both the donor and society, providing aid to patients Provide a safe and comfortable environment for donors, encouraging non-remunerated blood donation and taking care of donors' health Encourage regular blood donation to stabilize the blood supply	Convenience of blood donation Safety of blood donors Acceptable waiting times and procedural flows for blood donation High-quality and safe blood donation environments Well-informed blood donation guidelines and information Professional expertise in phlebotomy Quality and care in blood donation services Improvement in donor satisfaction A sense of achievement and honor from donating blood Immediate receipt of test reports post-donation to confirm the contribution to saving lives Secure information systems to protect donors' personal data	0800 blood donor service hotline Official service email Annual blood donor service satisfaction survey Official website, LINE official account, Facebook at various centers to check blood donation information or notify donors of blood/test reports, donation frequency, etc. Biennial quality performance tracking for blood donation services Regular publication of "Hot Blood Magazine" and annual reports Annual blood donation excellence award ceremony Irregular video productions Regular follow-ups by the medical team Health education leaflets Conscience call-back notices	2. Social Sustainability
Blood Donation Organizations	Organizations that host blood donation events, encouraging mass participation in blood donation to expand the blood supply, with sponsorship supporting the cause	Assist in organizing blood donation events for clubs and corporations, providing methods and suggestions to establish sustainable partnerships Provide resources needed by event organizers and emphasize the significance of non-remunerated blood donation Combine corporate social responsibility (CSR) initiatives to enhance the public welfare image Ensure smooth procedures at blood donation events Provide professional planning advice for promoting blood donation events Corporate and club sponsorships of appropriate blood donation memorabilia to attract public participation Develop community-based blood donation models	Host blood donation organization roundtables Annual blood donation excellence award ceremony Face-to-face communication with leaders of organizations Visits and phone contacts with event organizers Besides announcing the time and place of blood donation events on the official website and Facebook fan pages, notify donors via email, text messages, LINE, etc., along with the use of banners and promotional vehicles Annual blood donation event press conference	2. Social Sustainability

Stakeholders	Importance	Issues of Concern	Communication Channels/Frequency	Corresponding Chapters
Suppliers	Provide blood bags, instruments, consumables, and reagents suitable for the association and various blood donation centers, enabling smooth operation of blood donation activities	Supplier management, establishing supply chain partnerships Safety stock of critical materials, and contingency plans for disasters, accidents, and supply chain disruptions Regular maintenance of instruments Personal data protection responsibilities of subcontractors Adherence to fair and equitable procurement processes Quality requirements	Regular procurement meetings Official documents, telephone, email Fair and open tender documents, with clear evaluation, assessment principles, and grievance procedures Supplier communication meetings Site visits and product briefings as needed Auditing of supplier compliance Contracts for maintenance of instruments	1. Integrity Management
Plasma Product Factories	Excess frozen plasma is supplied as raw material to contract manufacturers to produce national blood products for domestic medical use, maximizing the use of blood resources	Plasma raw material quality meeting the requirements of manufacturers, complying with local government quality standards Plasma products must comply with the regulations of the national authority Requirements and control processes for transportation and storage of plasma raw materials, including temperature settings Ensure the supply of national blood products for domestic medical needs	Email contact Product and sales coordination meetings Periodic inspections by plasma product manufacturers to assess quality control at blood donation centers Government inspections of plasma product factories as needed	1. Integrity Management
Certification Bodies	Third-party certification of the association’s operational quality	Laboratory operations meet ISO 15189 certification requirements, establishing credibility of the test reports issued by blood donation centers Compliance with ISO 9001 certification requirements, regular audits and addressing potential quality issues with corrective measures Implementation of ISO 27001 certification to enhance information security management	Conduct certification-related courses Regular staff training Regular management review meetings Triennial audits by the Taiwan Accreditation Foundation (TAF) and SGS Taiwan Ltd.	1. Integrity Management

Stakeholders	Importance	Issues of Concern	Communication Channels/Frequency	Corresponding Chapters
Associations Corporate Spokespersons	Through collaboration with enterprises or startups, change the public perception of blood donation organizations and provide more technologically advanced services. Collaborate with celebrities to create endorsement value and attract public attention.	Achieving mutual benefits Donating blood donation vehicles, blood transport vehicles, etc. Blood donation spokespeople encourage fans and the public to support blood donation efforts, amplifying impact Using emerging online platforms like LINE and Facebook to promote blood donation Building brand image	Visits Meetings Project promotions Facebook fan pages Promotions on LINE	2. Social Sustainability
Taiwan Blood Transfusion Association	Leading transfusion medicine Commissioned by the government to inspect blood donation centers Promoting patient blood management and blood safety monitoring	Establishing healthcare for blood donors Focusing on the transfusion safety for recipients	Participating in annual transfusion medicine conferences, seminars, and board meetings Communication via telephone, email Assisting in the establishment of the Taiwan Hemovigilance Network (THN)	1. Integrity Management

Stakeholders	Importance	Issues of Concern	Communication Channels/Frequency	Corresponding Chapters
Media	The media acts as a bridge between the blood donation center and the public, providing timely information transfer that allows everyone to understand the current situation of blood donations, blood donation locations, and promotes touching stories of donors and recipients.	Maintaining good relations with the media Strengthening public opinion, crisis management, and response Utilizing storytelling marketing Providing new knowledge about blood medicine Publishing information on the safe stock of blood products Enhancing public awareness about the correctness of blood donation	Telephone, email Periodic press conferences, press releases, interviews The organization's official website Through the media channels of blood donation event organizers Maintaining two-way communication with the media to help promote the concept of blood donation for saving lives, ensuring hospitals have sufficient blood supplies Blood Donation Month press conference	2. Social Sustainability

Stakeholders	Importance	Issues of Concern	Communication Channels/Frequency	Corresponding Chapters
Board of Directors	The Board has the responsibility to supervise, review the internal management system, and measure operational performance, providing timely suggestions Ensuring that the organization's operations comply with relevant laws and regulations. Achieving operational effectiveness and efficiency, reducing risks, and sustaining operations	Conducting business according to regulations and relevant legal provisions Stable development and sustainable management of the blood donation enterprise Regular meetings to stabilize operations, reduce risks, and supervise the management team	Annual management consensus camp Three board meetings annually Three expanded management meetings annually	1. Integrity Management

Stakeholders	Importance	Issues of Concern	Communication Channels/Frequency	Corresponding Chapters
All Blood Donation Centers	Joint procurement of common materials among all blood donation centers can reduce costs Blood transfer between centers can promptly support urgent medical needs	Joint procurement of critical materials Benchmark learning to promote growth Mutual support in blood transfer to achieve balance in blood donation and supply Serve blood donors and recipients, maintain the health of donors and the safety of transfusions Maintenance and data protection Blood donor consultation services	Ad-hoc E-mail, documents, telephone 1-2 joint procurement meetings per month Annual blood supply coordination meeting Ad-hoc blood transfer meetings In-service training Regulatory authority audits Annual center inspection Expanded management meetings and management consensus camps	1. Integrity Management 2. Social Sustainability

Stakeholders	Importance	Issues of Concern	Communication Channels/Frequency	Corresponding Chapters
Employees	Employees are key partners of the association; cultivating outstanding professionals and providing a perfect working environment are essential for satisfying the needs of blood donors, ensuring high-quality blood, achieving the mission of saving lives through blood donation, and aiming for sustainable operation.	Compliance with labor, occupational safety, and health regulations Good labor relations Salary and benefits exceed the statutory minimum Encouraging employee learning and growth Maintaining a good working environment Focusing on labor safety and health Transparency in recruitment, rewards, and promotion processes	Monthly management meetings Ad-hoc internal communication meetings Quarterly labor-management meetings Monthly professional skills training and knowledge sharing Hotline and mailbox for complaints Monthly letters from the chairman sharing knowledge and insights with all staff Ad-hoc consultations with occupational physicians Ad-hoc labor safety and health meetings Irregular labor union negotiations Employee satisfaction surveys	1. Integrity Management

Material issue identification and management

To ensure that the disclosed sustainability issue information meets the expectations of key stakeholders, the foundation follows the standards of the GRI Standards principles, disclosing topics related to transfusion services and specific issues. Adhering to the principles of stakeholder concern, sustainability context, materiality, and completeness, the foundation organizes "Management Consensus Camps" and "SWOT Strategic Planning Meetings" to identify and manage significant issues.

Key Issue	GRI Topic/*Custom Topic	Importance to the Foundation	Management Approach	Corresponding Chapters
1	Anti-Corruption	All colleagues in the association adhere to regulations, implement integrity in management, enhance organizational operational efficiency, and ensure the quality of medical blood supply services to gain wide support from the blood-donating public, thereby achieving sustainable operation.	Has "Integrity Management Norms," "Employee Work Rules," "Employee Assessment Rules," and "Internal Control and Audit Systems" Prepares "Annual Work Plans," regularly tracking progress	1. Integrity Management
2	Medical Socio-economic Information Security Regulations	The association strictly complies with local medical, labor, and information security regulations, enhances personal data protection and information security management, and strengthens the information framework to improve the efficiency and effectiveness of information systems, regularly tracking and updating legal norms which are basic requirements for managing the blood business.	Monitors regulatory changes relevant to organizational functions Arranges mandatory regulatory courses for employees annually Has a mailbox for employee complaints and sexual harassment prevention Optimizes the blood management information system, enhancing process efficiency and automation, maintaining information security Strengthens the network security and availability at blood donation points, increases staff awareness of information security, continuously deepens the ISO27001 information security management system Regularly holds labor-management and occupational health and safety committee meetings to promote harmonious labor relations and improve work efficiency	1. Integrity Management
3	*Medical Quality Management	The association aims to maintain blood product safety to provide comprehensive blood quality assurance, supply clinical medical blood, and promote transfusion medicine education, which are the core values of its existence.	Precise transfusion services—Comprehensive labeling of red blood cell antigens such as C, c, E, e, Jka, Jkb, Mia, M, minor blood type labeling and rare blood type archiving Applies for ISO9001, ISO 15189, and ISO27001 certifications to ensure quality management Develops "Lean Transfusion Handbook," promotes "Patient Blood Management" concept Assists with notifications and investigations for the "Taiwan Blood Safety Monitoring Network" Biannual management review committees and annual hospital blood supply symposiums, donor satisfaction surveys, regular inspections by the Food and Drug Administration, and PIC/SGMP compliance audits to understand blood quality compliance and timely service needs of hospitals and blood donors Strengthens blood product quality control testing, implements TRALI prevention measures, reduces bacterial contamination risks by conducting platelet bacterial tests, participates in laboratory proficiency testing including ASHI, CAP, NRL, TSLM, etc., and accepts GMP/GDP audits to enhance blood product safety	§ Sustainability Special Chapter 1. Integrity Management 3. Environmental Sustainability
4	*Relationship/Privacy with Blood Donors	The association values donor services and is committed to protecting donor privacy, communication, and complaint mechanisms, which are essential for gaining long-term trust from blood donors and are core values of the association.	Establishes processes for handling donor opinions and guidelines for feedback on hospital blood use Sets up an ethics review committee Sets up an information security and personal data protection management committee	§ Sustainability Special Chapter
5	Innovative Technology International Exchange	The association pursues innovative service features in blood donation, builds outstanding blood centers, and actively integrates internationally to enhance the association's efficiency and improve technological levels, enabling sustainable operation.	Introduction and evaluation of automated whole blood component production equipment Introduction of automated labeling machines for component blood products and patent applications Implementation of environmental standards for blood donation vehicles and donation stations Introduction of tube labeling machines at the collection end and patent applications Introduction of adjustable blood donation chair devices to improve donation comfort and safety, and patent applications	3. Environmental Sustainability
6	Risk Management *Infectious Disease Prevention	The association implements health promotion for blood donors and staff, works doubly hard to recruit blood during pandemics to ensure uninterrupted blood supply, aims to cooperate with medical teams to become the best support In response to the aging population and declining birth rates causing concerns over blood age gaps, develops new blood sources to overcome future blood shortages, strengthens blood recruitment, and optimizes the use of blood resources to meet the safety needs of patient blood use, enabling the blood business to thrive and sustainably safeguard lives	Rewards blood donors, plans personalized milestone commemorative gifts for regular donors Maintains employee physical and mental health care. Applies for "Healthy Workplace Certification," subsidizes employee vaccinations for pneumococcal and shingles, and blood test items Recruits deferred donors back to donation The association and each center have emergency response standards and set up emergency response teams To ensure uninterrupted medical services, maintain the safety of staff, donors, and patients, establishes rigorous risk management systems, and regularly conducts drills for infectious disease prevention, fire, natural disasters, etc. Roots blood donation education, strengthens the donation willingness of the young blood donor group. Enhances donor services, recognizes veteran blood donors, encourages regular donations to meet medical blood needs Maintains a safe stock of critical materials related to blood collection, testing, and component preparation. For critical materials produced abroad, increases the safe stock levels by at least two months in case of international transport impediments and delays to ensure continuous operation	1. Integrity Management 2. Social Sustainability

n addition to indicating the importance to TBSF and serve as the management policy, material issues must also correspond to material topics.

GRI Topics *Self-established Topics	Government agencies	Medical institutions	Blood donors/groups	Suppliers	Business partners	Media	Board of Directors	Blood Centers	Employees
GRI Topics *Self-established Topics	Stakeholders and material issues along the value chain
Anti-corruption
Regarding medical care, Socioeconomic and Information Security-related Laws and Regulations
*Medical quality management
*Relationships between TBSF and blood donors
Privacy
*Innovative technology
*International exchange
Risk management
*Infectious disease prevention

Directly related to the value chain

Indirectly related to the value chain

Want to know more detailed content?

Read Report Contents